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Frequently Asked Questions
Done For You Products
What is a Done-For-You (DFY) product?
A Done-For-You product is a fully created resource designed to save you time and effort. It’s ready to use immediately, so you don’t have to start from scratch. Just download, customize if needed, and implement!
Will I have continued access to the product after I download it?
Yes! Once you download the product, you will have continued access to it. Be sure to save it in a secure location so you can refer to it whenever needed. If you ever run into any issues accessing your download, feel free to reach out to our support team for assistance.
Will I receive updates if the product is improved or changed?
This depends on the product. Some DFY products come with lifetime updates, while others are a one-time download. If updates are included, they will be mentioned on the product page.
Can I share the DFY product with others?
No, our DFY products are for personal or business use by the purchaser only. If someone else is interested, please direct them to our website to purchase their own copy.
Do you offer refunds on DFY products?
Because these are digital downloads, all sales are final. However, if you experience any issues with your purchase, contact our support team, and we’ll be happy to help.
Who do I contact if I have issues with my download?
If you have any trouble accessing or using your DFY product, our support team is happy to assist. Contact us at help@queendomarts.com
One-and-Run Services
What is a One-and-Run product?
A One-and-Run product is a one-time service designed to provide a quick, done-for-you solution without the need for ongoing commitments. Once the service is completed, you’ll receive the final deliverables, and no further work is required.
Do I need to provide anything for the service to be completed?
Some services may require you to provide information, such as branding details, documents, or specific preferences. Any required materials will be outlined in the needs assessment, and we’ll also follow up with clear instructions after purchase.
Do you offer refunds on One-and-Run services?
Since these are one-time services, we do not offer refunds once the work has started. However, if you have any concerns, please reach out, and we’ll do our best to ensure you’re satisfied with the final result. (edit add if they put deposit, they get refun)
Can I book multiple One-and-Run services at the same time?
Absolutely! You can purchase multiple services at once if you need support in different areas. If you’re unsure which services best fit your needs, feel free to reach out for guidance.
Will I have continued access to the deliverables after the service is complete?
Because these are digital downloads, all sales are final. However, if you experience any issues with your purchase, contact our support team, and we’ll be happy to help.
Who do I contact if I have questions before or after purchasing?
If you have any questions, need clarification, or want to discuss whether a One-and-Run service is right for you, feel free to contact us at help@queendomarts.com
Group Services
What are group services?
Our group services include structured coaching programs, workshops, and cohorts where participants learn and grow together. These programs provide expert guidance, peer support, and actionable strategies to help you reach your goals.
How long do group services last?
Each program varies in length. Some are single-session workshops, while others run for several weeks or months. Check the program details for the exact duration.
What if I can’t attend a live session?
Most group services include access to replays if you’re unable to attend live. However, some programs may require real-time participation for the best experience, so be sure to review the details before signing up.
Do I get one-on-one support in a group program?
Group programs are primarily focused on collective learning, but some may include limited one-on-one support, with a project manager. If you’re looking for dedicated individual support, we also offer private coaching.
What happens after the group service ends?
Depending on the program, you may receive access to additional resources, a private community, or continued support. Some cohorts also offer alumni benefits or next-level programs for ongoing growth.
Do you offer refunds if I can’t complete the program?
Due to the nature of group services, refunds are typically not available once the program has started. However, if you have concerns, reach out to help@queendomarts.com to discuss possible solutions.
Short-Term Projects
What is a short-term project?
A short-term client project is a focused service designed to provide specific deliverables within a set timeframe. These projects typically last anywhere from a few days to a few weeks, depending on the scope.
How do short-term projects differ from long-term services?
Short-term projects are designed for quick execution and completion, focusing on specific deliverables or goals. Long-term services involve ongoing support, strategy, or execution over an extended period.
How long does a short-term project take?
Timelines vary depending on the project, but most are completed within 8 weeks to 6 months. Specific timeframes will be outlined in your project proposal.
What happens after the project is completed?
Once the project is complete, you’ll receive all final deliverables and any necessary instructions on how to use or implement them. If you need additional support, we may offer follow-up services or maintenance options.
Do you offer refunds on short-term projects?
Due to the nature of our work, refunds are not available once a project has started. However, if you have any concerns, we encourage you to reach out to help@queendomarts.com so we can find a solution that works for you.
Long-Term Projects/ Full Service
What is a long-term project or full-service offering?
A long-term project or full-service offering is an extended engagement where we work closely with you over a set period to provide comprehensive support, strategy, and execution. These projects are ideal for businesses that need ongoing assistance rather than a one-time service.
How long do long-term projects typically last?
The duration varies based on the scope of work but generally ranges from several months to a year or more. Specific timelines will be outlined in your project agreement.
What is the process for starting a long-term project?
After an initial consultation, we’ll outline the project scope, deliverables, timeline, and expectations. Once everything is confirmed, we’ll kick off the project and establish a schedule for regular updates and check-ins.
Will I receive regular updates throughout the project?
Yes! We provide ongoing communication and scheduled progress updates to keep you informed at every stage of the project. Every Monday, you'll receive a kickoff email outlining what to expect for the week ahead, and every Friday, we'll send a wrap-up email recapping progress, key takeaways, and next steps. This ensures you’re always up to date and can plan accordingly.
What if my needs change during the project?
We understand that business needs evolve. If adjustments are required, we’ll work with you to modify the scope, timeline, or deliverables as needed. Additional work outside the original agreement may be subject to an updated contract and pricing.
What level of involvement is required from me?
​Your level of involvement depends on the project type. Some clients prefer a hands-off approach, while others like to be actively engaged in decision-making. We’ll set expectations at the start to ensure a smooth workflow.
What happens at the end of the project?
Once the project is complete, we’ll provide all final deliverables and any necessary documentation or training. If ongoing support is needed, we can discuss continued service options.